Returns Policy

I AM ENDLESS CO  |  Effective: April 10, 2026  |  Last Updated: April 10, 2026


We want you to absolutely love your I AM ENDLESS piece. If something isn't right, we're here to make it right. Please read this policy carefully before making a purchase.


1. Our 30-Day Return Window

We accept returns within 30 days of the confirmed delivery date. After 30 days from delivery, we are unable to accept returns or issue refunds, except in the case of manufacturing defects or items covered by our re-stringing service (see Section 10).


The delivery date is the date confirmed by your shipping carrier's tracking information, not the order date.


2. Eligible Items

To qualify for a return, your item must meet all of the following conditions:

  • Returned within 30 days of the confirmed delivery date

  • In its original, unworn, and unused condition

  • Free from signs of wear, damage, alterations, or perfume/product residue

  • Accompanied by your order number or proof of purchase

We inspect all returned items. Items that do not meet these conditions will not be accepted and will be returned to you.


3. Non-Eligible Items

The following items are not eligible for return or refund (unless they arrive damaged or defective — see Section 8):

  • Items purchased at a discount, on sale, or with a promotional code (Final Sale)

  • Custom or personalised orders

  • Items that have been worn, used, damaged, or altered after delivery

  • Items returned more than 30 days after delivery

  • Items returned without prior authorisation or a return request email


4. How to Initiate a Return

Please do not send items back without first contacting us. Unauthorised returns may not be processed.


To start a return, follow these steps:

  1. Email hello@iamendless.co with the subject line "Return Request"

  2. Include your order number and a brief reason for the return

  3. We will respond within 2 business days with return instructions and a return authorisation number

  4. Pack your item securely in its original or comparable packaging

  5. Ship the item using a trackable shipping method to the address provided in our return instructions

  6. Email us your tracking number once shipped


Once we receive and inspect your item, we will process your return within 3 business days.


5. Refunds

Once we receive and inspect your returned item:


  • We will send you an email confirming whether your return has been approved or declined

  • If approved, your refund will be issued to your original payment method within 5–7 business days

  • Original shipping costs are non-refundable

  • Depending on your bank or card issuer, it may take an additional 3–10 business days for the refund to appear in your account


If your return is declined (e.g., due to signs of wear or the 30-day window having passed), we will contact you and offer to return the item to you at your cost.


6. Exchanges

We'd love to help you find the perfect piece. To exchange an item for a different style, colour, or product:

  • Follow the return process in Section 4 and note in your email that you would like an exchange

  • Specify the replacement item (style and colour)

  • Exchanges are subject to availability. If your requested replacement is out of stock, we will issue a refund instead

  • For exchanges of equal value, we cover the cost of sending the replacement to you once per order. If the replacement item is of higher value, you will be charged the difference


7. Store Credit

If you prefer, instead of a refund, we are happy to issue store credit for the full value of your return (including original shipping). Store credit:

  • Is issued as a discount code valid for 12 months from the date of issue

  • Can be used on any product in our store

  • Is non-transferable and cannot be exchanged for cash

To request store credit instead of a refund, simply note this in your return request email.


8. Damaged, Defective, or Incorrect Items

We stand behind the quality of every piece we make. If your item:

  • Arrives damaged or broken

  • Has a manufacturing defect (e.g., a clasp that fails with normal use within 90 days of delivery)

  • Is the wrong item from what you ordered (wrong colour or style)


Please contact us within 7 days of delivery at hello@iamendless.co with the subject "Damaged Item" or "Wrong Item." Include:

  • Your order number

  • A clear photo showing the damage, defect, or incorrect item

  • A brief description of the issue


We will offer one of the following at no cost to you:

  • A free replacement of the same item

  • A full refund to your original payment method

  • Store credit for the full amount


For qualifying damaged or defective returns, we will provide a prepaid return shipping label at no cost to you.

Natural variations in bead colour, texture, or stone pattern are not considered defects. Each gemstone is unique and one-of-a-kind.


9. Return Shipping Costs

Unless your item is damaged, defective, or incorrect (see Section 8), return shipping is the customer's responsibility.


  • We recommend using a trackable shipping method. I AM ENDLESS CO is not responsible for items lost or damaged during return transit.

  • Please keep your tracking information until your refund or exchange is confirmed.

  • Original outbound shipping costs are non-refundable.


10. Free Lifetime Re-Stringing Service

Our beaded gemstone chains are hand-strung on natural silk cord — a beautiful, traditional material used in fine jewellery for centuries. Over time and with regular wear, silk cord can naturally soften and loosen. This is not a defect; it is simply the nature of natural materials.


As part of our commitment to craftsmanship and sustainability, we offer free lifetime re-stringing for all I AM ENDLESS beaded gemstone chains:


  • Who is eligible: Any customer who has purchased an I AM ENDLESS beaded gemstone chain, regardless of when it was purchased.

  • What is covered: Re-stringing due to normal wear (cord softening, loosening, or cord break from regular use).

  • What is not covered: Bead loss, clasp damage, chain damage due to misuse, accident, or improper care. These situations are handled under Section 8.

  • Inbound shipping: The customer is responsible for the cost of posting the chain to us securely. We recommend using a tracked method.

  • Outbound shipping: We cover the cost of returning your re-strung chain to you.

  • Turnaround time: Re-stringing is carried out by hand and typically completed within [X] business days of receiving your chain.


To request re-stringing:

  1. Email hello@iamendless.co with the subject "Re-Stringing Request"

  2. Include your original order number and a brief description of the chain

  3. We will respond within 2 business days with instructions for sending your chain to us


Please do not send chains for re-stringing without contacting us first, so we can confirm receipt and keep your chain safe while it is with us.


11. Sale & Promotional Items

Items purchased during a sale or with a promotional/discount code are Final Sale and cannot be returned or exchanged, unless they arrive damaged or defective as described in Section 8. We will always clearly mark sale items as Final Sale on the product page and at checkout.


12. Domestic Orders Only

We currently ship within the United States only. All returns must be shipped from a US address. This policy applies to all US domestic orders.


13. Contact Us

For return queries, refund questions, re-stringing requests, or to report a damaged item:


Email: hello@iamendless.co

Return request subject: "Return Request"

Damaged item subject: "Damaged Item"

Re-stringing subject: "Re-Stringing Request"

Response time: Within 2 business days

Website: iamendless.co


Our team is small and hands-on. We read every email and genuinely want to make your experience a great one.